Store Policies

Return Policy

We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase. 

Defective Products:

Most of our products include a one-year parts and labor warranty from date of delivery but can vary from brand to brand. All issues will be handled differently depending on the manufacturer’s warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 1 year of receiving goods, labor starts at $70 and can vary depending on the situation. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem. 

Damaged Products:

All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.

The Product Does Not Meet Your Needs:

If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or changes on in stock items before the item is delivered, or within 2 business days from the original purchase date on special orders. Once a product is delivered, it is not eligible for a return or exchange.

To ensure customer satisfaction, Tempur-Pedic and Stearns & Foster mattresses come with a 90-day trial. The trial begins the day the mattress is delivered/picked up. The customer is required to purchase a mattress protector from Thompson Furniture & Mattress for the original mattress to qualify for an exchange on another model at equal or greater value. A $70 freight charge will also apply.

Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.

The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.

Refunds will be handled according to our store’s policies. Please Contact Us for a copy of our store’s policies.

Delivery Policy

Please be assured that your items will be delivered as soon as possible from the date of purchase. However, we have no control over the weather, mechanical issues, etc. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our shop. If you are trying to estimate when your product(s) will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

Shipping & Handling Costs

Costs for these services will be determined at the time of purchase or shipment.

Sale Tax

Out-of-state orders WILL NOT be charged sales tax. In-state orders will be charged 7% sales tax.

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